refund announcement

Refund Announcement

Following the cancellation of Il Jouait du Piano Debout on June 5th (8 pm show) and June 6th (3 pm & 8 pm shows), ticket holders who purchased via URBTIX can apply for a full refund. The refund procedure and form are available on Handling fees charged by credit card companies are not refundable.

The artists and the French May Arts Festival sincerely apologize for the inconvenience caused and thank you for your support.

For those wishing to request a ticket refund, please follow the instructions below. We kindly ask for your patience as we are processing a large volume of ticket refund requests. Thank you for your understanding.

For those interested in donating all or part of the refunded amount to the Festival or the artists, the donation option can be found within the Refund Form. Thank you for your support of the French May Arts Festival.

Remark: Ticket(s) was issued from URBTIX (applies for both credit card or cash payments) . This may include tickets purchased for Early Birds, URBTIX online platforms, URBTIX counter booking.

Ticket Refund Instructions

Please complete the refund form (Please click here), and sign to confirm your agreement and acceptance to all terms and conditions of Ticket Refund. Refund Forms that are not signed will not be processed.

Please retain a photocopy of the completed and signed refund form and the ticket(s) (both front and back) for record and future reference. Should any original documents be lost in the refund process and the applicant fails to provide the above for reference, refund could not be processed.

Please email or post the completed and signed refund form, the scanned copies of the ticket(s) and the ticket purchase confirmation email from Urbtix, before 31 July 2021, to the office’s address below:


Office Postal Address:
27/ F, 1 Des Voeux Road West,
Sheung Wan Hong Kong


Upon receipt of the complete and accurate refund information and ticket(s), the Association Culturelle France – Hong Kong Limited will refund the ticket amount to the designated bank account as provided in the refund form before 15 August 2021.






Association Culturelle France - Hong Kong Limited

27/F, 1 Des Voeux Road West
Sheung Wan